Moline Club Ballroom

Name: Moline Club Ballroom
Address: 1530 5th Ave, Moline, IL, 61265, US
Telephone: (309) 762-8547

Main Headquarters:
1530 5th Ave
Moline, IL 61265

Phone Number:
(309) 762-8547

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Moline Club Ballroom provides services in the field of Party Planning Services. The business is located in Moline, Illinois, United States. Their telephone number is (309) 762-8547.

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Listing ID: IL-1091884

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Customer Ratings and Reviews

Moline Club Ballroom rating:1 out of 5 based on 1 user reviews.

User Rating

Do NOT choose the Moline Club!‎

Date Submitted: 2011-09-02

We would NOT recommend the Moline Club to anyone! They are unorganized and unreliable. We were getting married in June 2011 and we needed a venue for our wedding ceremony and reception. We met the owner, Narveen, at the Davenport Jaycees Bridal Fair. She seemed very nice and offered us a coupon for a discount if we booked our event with them. We toured many different places in the Quad Cities and ultimately decided on the Moline Club because they were cost-effective, willing to work with us on our different requests, and offered a unique venue. We were told they had tables and chairs in-house for us to use and they also had a “beautiful red runner” for my walk down the aisle. We could also rent centerpieces for the reception tables and set-up and clean-up would be taken care of. She was a little pushy about trying to sell us the artwork she sponsored, but we did our best to ignore it. Anyway, in the beginning, Narveen was easy to reach via phone and email. We arranged to have a tour of the club with our parents. At this meeting, we saw the “beautiful red runner” was really an old, paisley print piece of hallway carpeting. Little did we know that this was the beginning of many unpleasant surprises.

I later inquired about the Moline Club getting ivory linens for our reception since our colors included ivory. Narveen said this was possible and she’d get back to me in a day or so. I never heard back despite my multiple emails asking about them. When I tried calling the Moline Club, the answering machine would always pick up. Sometimes I would get a call back, but most of the time we didn’t. Eventually, Lorna (the 1st of 2 permanent Moline Club employees) gave us her cell phone number. After months of trying to reach Narveen about the linens, Lorna said she would check and get back to me. After about 2 weeks of not hearing anything, I had to call again back. We were told that ivory linens could be gotten for us and it would be free of charge. Our excited lasted about a week or 2 when Lorna called us back to say the linens were going to cost us $350 since Narveen could find nothing cheaper than $750. We were terribly disappointed since we were initially told that we wouldn’t be charged for them. We agreed to pay $200 since that was our budget, but our offer was declined. My husband and I researched linens on our own and found what we had needed for around $485. After discussing our finds with Lorna, the Moline Club agreed to pay us $285 if we bought a specific number of the linens so that there would be enough for larger, future events. We asked for the money at the time we dropped off the linens and this was agreed to. But when we went to the Club, we were told Narveen was in Chicago and hadn’t written a check for us. The check would have to be approved by her accountant as well. We reluctantly gave Lorna the linens after giving her a copy of the linen’s invoice and being assured the payment would be made to us in a timely manner. We were never given the full $285 that we were owed, which will be explained in more detail later in this review.

Later that week, we went to the Moline Club to review or food and alcohol order as well as final details for the ceremony and reception. When we got there to meet Lorna things were very unorganized. We told here what kind of alcohol we wanted, so she wrote it down then said she’d let us know how much it would cost and we could figure out the rest of the money we owed at that time. It seemed like she didn’t want to continue our meeting. We insisted on continuing the meeting so we could write them our final payment. It was really terrible. Our orders and the math was scribbled all over our initial contract page. Lorna couldn’t keep track of it. Then Linda, the cook, came in and tried to help her. The math continued to get confused. My husband and I kept having to correct them because we were getting overcharged and neither of them caught it. In the midst of this chaos, Narveen kept interrupting us to talk about the art she was going to be showing. When we ignored her because we were occupied trying to keep Lorna and Linda’s math correct, she shoved a marketing flyer at me which described the art event. She then went back to her computer and played Farmville on Facebook! At no point in the meeting did she even attempt to help us and her 2 workers get the fees straight. At this time, we were also surprised with a gratuity fee, which we were told in our initial interview with Narveen, that the Moline Club didn’t charge. After finally getting the charges settled, we left the Moline Club completely frustrated. This kind of meeting should never have been so difficult. Narveen should have left her art alone and either helped her staff with the money issues or have an employee who is qualified for it. Our frustration only grew when we got home and Lorna called to inform us Linda had done the math wrong, and we owed a few hundred dollars more. It took my husband and I another 30 minutes to an hour to re-itemize our costs and relay this information which proved we did NOT owe any more money. We felt like they were trying to pull one over on us.
On the day of our wedding, we got many surprises. First, the chairs being used for our event were old and many of them were missing feet. So the chairs kept tipping back and forth. One even broke while our guest was sitting in it and it had to be removed and replaced. Second, the Moline Club was filthy!! The fireplace and mantle which was our focal point had not been cleaned. The windows all had fingerprints and smudges. The windowsills were dust filled and had cobwebs. It was like nothing had been cleaned. Our family had to attempt some quick cleaning. Third, Lorna was still shopping for centerpieces on the morning of the wedding! Fourth, we had explained that we wanted to use the balcony for a few photos and to toss my bouquet. This had been okay’d, but when I went to use the balcony, it was partially blocked with various items and it was extremely dirty! I don’t think it had ever been cleaned. Fifth, Narveen was in my bridal changing room the entire time, working on her computer and taking pictures of me on her cell phone. Then a stranger, who we found to be Narveen’s friend, wandered in. She was in my bridal room then walking around the other areas of the Club. Narveen asked if she could look around and see how we decorated. I said she could look at the decorations but we didn’t want her staying. This didn’t happen. We saw her later in the evening at our reception wandering around. We didn’t appreciate the uninvited guest.

At the reception, we had ordered 3 bottles of Moscato wine. We found out later that when guests had gone to the bar & ordered Moscato, they were served from the Moline Club’s supply and not the bottles we ordered. From that point, our order of Moscato was opened, but since it was late in the night only 1 of the 3 bottles was used. Our guests were charged when they shouldn’t have been and we paid for wine that was passed over for the Club’s supply. We were not refunded the money, even though it was the bartender’s wrong-doing. This was not the only form of disorganization at our reception. After we cut our first piece of cake, no one was around to cut the rest of it for our guests. No one made an attempt to find Linda, the cook, so she could do it. Thankfully, our DJ from Luxe Productions, was amazing. He was the one who finally got the Moline Club to cut our cake. Also, the bathrooms didn’t have toilet paper roll holders so the toilet paper was just sitting on the floor of the stalls! It was disgusting. Our guests tried to put the toilet paper rolls on the back of the toilet. Unfortunately, it would get bumped and fall into the toilet. The next day, we had to clean the plugged toilet or risk not getting our damage deposit back.

The next day we arrived at the Moline Club to collect our gifts and ask about our refund. We were told we had to pick up the fake rose petals that we had arranged in the ceremony room. We were surprised at that since we were under the impression that the fee we’d paid for clean-up covered that. We asked Lorna when we would get the refund money we were owed, which consisted of $200 damage deposit, $180 unopened beer keg, and $285 for the linens. She assured us the checks went out at the end of the month so we’d have it in early July. Trusting her to get us the money, we collected our items and left the Moline Club in a much cleaner condition than how we’d found it.

The real fun began 2 weeks into July. We had not received our refund check, so we began to call the Moline Club but no one ever answered the phone. My husband called and asked someone to call him back and let us know what was going on so we could avoid seeking legal counsel to get our money back. We did not receive a call back, so I went to the Moline Club where I found Linda and Narveen. Narveen was not happy to see me and told me she didn’t have time and I’d have to wait. I waited about an hour while Narveen made phone a phone call, chatted with Linda, and complained about the Moline Club staff being incompetent and how she wouldn’t quit her work (including her trips to Chicago and her art involvement) to oversee the events at the Moline Club. When I approached them again, Narveen said she didn’t have her check book and I’d have to wait 30 days from the date of our wedding to receive our refund. I explained what Lorna’d told me and Linda said I was told wrong but to come back the next day and she’d get me the refund check.

The next day Linda gave me a check for $250 labeled as being for the linens. I asked where the remaining $415 was. She said my file was gone so the accountant must have had it. We’d get the money at the end of July. She would call me when my file was found. I immediately emailed Narveen to inform her of the discrepancy of $35 towards the linens. She sent me a rude email back that accuses me of being angry and hostile. She said I needed to learn to respect my elders and be patient because otherwise I would get nowhere in life. She told me she knew of the discrepancy and that it could be made up in the later checks and I should speak with Lorna or Linda. I couldn’t believe what I’d read, since I had gone out of my way to be patient and calm whenever I spoke with her! And now she was referring me back to the staff which she had called incompetent. My husband and I decided to cease communications and hope we got our money back.

At the end of July, Lorna called to say I could pick up the remainder of the reimbursement money. I drove to the Moline Club to find that Narveen had only written the check for the $200 damage deposit. She had again neglected to give us the
$180 for the unused keg and the $35 from the linen discrepancy. Lorna said she’d tell Narveen about it, but Narveen was of course out of town in Chicago. It seemed Narveen was always out of town! Eventually Lorna did call to say she was sending our check out, but we wouldn’t be getting the $35 back because some of the napkins were stained. We were mad since they had technically bought the linens prior to their use! We felt slighted, but didn’t want to argue any more. We received the $180 check within a few days and we deposited it. The next day, we learned the check had bounced! And we were charged a $19 fee because Narveen’s check was bad! We called Lorna who was appalled the check was bad. She called me back within an hour and said Narveen had texted her that I should have the check run again. Luckily, US Bank was very nice and did run the check again and removed the fee for the bad check. But we were livid that we had to even deal with that issue! It seemed like through this whole ordeal, the Moline Club was, for lack of better terms, robbing Peter to pay Paul. And doing their best to hold onto money that we were rightfully owed!

I can’t count how many emails and phone calls had gone unanswered. How many times we were told something couldn’t be dealt with right away because Narveen was gone in Chicago. It makes us angry to remember how nice and accommodating she was when she wanted us to book our event but then all but disappeared after we signed, leaving her over-worked and nice-but-under qualified staff to deal with everything else. She claims the Moline Club is a well respected business that knows its duties to its clients, but from our experience this is just not true. If not for our diligence and the help from our friend and family our wedding and reception would have been a disaster. As it was, we were much more stressed before, during, and after the event than we should have been-- all thanks to the Moline Club’s inadequate knowledge and facilities as well as their terrible business practices.

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Helpful Tip for: Party Planning Services

Party Planning Services, in Moline, refer to event management groups that are contacted for organizing parties for occasions like birthdays, anniversaries, weddings, formal dinners, prom nights, official gatherings, etc.

Moline Club Ballroom in Moline, Illinois

Moline Club Ballroom

Listing ID: IL-1091884

Customer Ratings and Reviews

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